OzziePaezResearch

Healthcare systems need to look beyond healthcare for lessons and solutions to meet the current and future crisis.

I authored this story several years ago based on 20+ years evaluating innovative health technologies, with input from health tech leaders...

I’ve spent much of my career helping clients define their needs, expectations, and #requirements in the face of continuous technological...

Healthcare, Public Health, and Emergency Services endured unprecedented challenges coping with #covid19. The pandemic’s impacts on the...

Previous posts in this series dealt with lessons learned after a mass casualty event – 9/11. This one focuses on mounting disasters that...

My previous post discussed community feedback received after 9/11 on federal plans for improving preparedness. We learned from healthcare...

Covid’s broadly impacted healthcare systems and their stakeholders. Hospitals were the most critical and hardest hit components on the...

2020 was a banner year for those who study and apply decision-making in disrupted and uncertain environments. Decision-making under...

In his book, Thinking Fast and Slow, Nobel Laureate Daniel Kahneman describes two systems that drive our thinking and decision-making....

Many believe that artificial intelligence and smart technologies will eliminate their damaging influences, but experience and research sugge

THIS POST was first published in April 2012. It follows my previous post on heuristics and decision-making. It has been updated to...

THIS POST was first published in April 2012. It's been updated to include new lessons and research in the science and craft of...

THIS POST was first published in June 2012. It's been updated to include new lessons and research in the science and craft of...

THIS POST was first published in July 2012. It's been updated to include new lessons learned from growing deployments of smart...

Sometimes conditions beyond their control leave business leaders with few good choices...

There are clear disconnects between politics, business, and the realities of reopening the economy.

...regaining and delivering sustainable profitability is your top concern. Safely, yes, but safe and out of business is no business at all.

he COVID-19 crisis has been exasperating for many of us in part because of contradictory explanations from experts and news sources...

Business is a contact sport. Entrepreneurs, executives, and consumers accept that in free markets there are always winners and losers.

Starbucks’ (SB) success relies on a socially centered customer value proposition...