OzziePaezResearch

Many doctors reject framing patients as customers and yet no industry exists without customers to buy their products and services. Most...

A common and dangerous decision-making fallacy is that informed decision-makers predictably make better, more objective decisions. It’s...

Coping with disruptive technological innovations is a daunting challenge for established businesses and institutions. Disruptions...

All technologies introduce controversies and disruptive technologies can kick up a storm. My colleagues and I have experienced these...

The COVID crisis tested healthcare’s robustness (the capacity to take a punch) and agility (the ability to adapt). Many hospitals...

I authored this story several years ago based on 20+ years evaluating innovative health technologies, with input from health tech leaders...

I’ve spent much of my career helping clients define their needs, expectations, and #requirements in the face of continuous technological...

My previous post discussed community feedback received after 9/11 on federal plans for improving preparedness. We learned from healthcare...

Artificial intelligence is most effective when complemented with other technologies, particularly modeling and analytics. These are...

In his book, Thinking Fast and Slow, Nobel Laureate Daniel Kahneman describes two systems that drive our thinking and decision-making....

It’s been frustrating helping business and political leaders understand the unplanned consequences of economic lockdowns.

Sometimes conditions beyond their control leave business leaders with few good choices...

There are clear disconnects between politics, business, and the realities of reopening the economy.

...regaining and delivering sustainable profitability is your top concern. Safely, yes, but safe and out of business is no business at all.

Business is a contact sport. Entrepreneurs, executives, and consumers accept that in free markets there are always winners and losers.

Low in-store traffic is far too common to suggest a strong, early recovery.

I counted more than ten failed businesses during a recent walk. There were many others whose operations were visibly unprofitable...

States are setting new requirements as conditions for businesses reopening. They are particularly strict and disruptive to social businesses

Starbucks’ (SB) success relies on a socially centered customer value proposition...

This post discusses the OPR Framework’s application to social businesses, particularly restaurants...