OzziePaezResearch

Healthcare systems need to look beyond healthcare for lessons and solutions to meet the current and future crisis.

The COVID crisis tested healthcare’s robustness (the capacity to take a punch) and agility (the ability to adapt). Many hospitals...

I’ve spent much of my career helping clients define their needs, expectations, and #requirements in the face of continuous technological...

Healthcare, Public Health, and Emergency Services endured unprecedented challenges coping with #covid19. The pandemic’s impacts on the...

Previous posts in this series dealt with lessons learned after a mass casualty event – 9/11. This one focuses on mounting disasters that...

Covid’s broadly impacted healthcare systems and their stakeholders. Hospitals were the most critical and hardest hit components on the...

In his book, Thinking Fast and Slow, Nobel Laureate Daniel Kahneman describes two systems that drive our thinking and decision-making....

It’s been frustrating helping business and political leaders understand the unplanned consequences of economic lockdowns.

Sometimes conditions beyond their control leave business leaders with few good choices...

he COVID-19 crisis has been exasperating for many of us in part because of contradictory explanations from experts and news sources...

Starbucks’ (SB) success relies on a socially centered customer value proposition...

This post discusses the OPR Framework’s application to social businesses, particularly restaurants...

...we often lend automatic credibility to information and decisions based on data. It’s reasonable in many instances, but not always.

I’m frequently asked about the implications of mergers and acquisitions.  The issue came up again after Fort Collins’ Woodward, Inc. announc

There is an important lesson for strategists and political, military, and business leaders in the killing of General Soleimani...

The term ‘disruption’ has become a bucket word holding many imprecise concepts and definitions. That’s unfortunate because the fate of...

Change is a constant in business, but not all changes are created equal. Executives and senior managers are usually most concerned about...

Disruptions can make or break organizations and their leaders. If you lead or hope to lead in a competitive environment, then coping...

Innovative technologies possess disruptive capacity but are rarely disruptive on their own. Disruptions occur at the intersection of...

President Trump’s frustrating efforts to engage with Iran’s leadership are understandable and explainable. The President’s negotiating...