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"The most dangerous decision-making fallacy is that informed decision-makers will naturally make better, more objective decisions. Making consistently timely, effective, informed decisions takes hard work. Trust me – it’s worth it. Effective decision-making is the essential common ingredient behind every successful step, initiative, and strategy that people, organizations, and national governments undertake."
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Nursing shortage at NoCo's Healthcare Summit
Northern Colorado’s Healthcare Summit brought home the looming catastrophe of nursing shortages across the country. Reports suggest that...

Ozzie Paez
Oct 29, 20212 min read
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Improving medical safety with tech
I spent the last month exploring lessons learned during the COVID pandemic. Many were not new. For example, staff safety and the limited...

Ozzie Paez
Apr 7, 20211 min read
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Reflecting on 2020
2020 was a banner year for those who study and apply decision-making in disrupted and uncertain environments. Decision-making under...

Ozzie Paez
Dec 29, 20201 min read
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Lockdowns are killing supply chains
It’s been frustrating helping business and political leaders understand the unplanned consequences of economic lockdowns.

Ozzie Paez
Aug 17, 20201 min read
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Restarting the economy: a long process
There are clear disconnects between politics, business, and the realities of reopening the economy.

Ozzie Paez
Jul 1, 20201 min read
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Safe and out of business is no business
...regaining and delivering sustainable profitability is your top concern. Safely, yes, but safe and out of business is no business at all.

Ozzie Paez
Jun 29, 20201 min read
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Benchmarks and uncertainty
he COVID-19 crisis has been exasperating for many of us in part because of contradictory explanations from experts and news sources...

Ozzie Paez
Jun 27, 20201 min read
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All in it together? Sort of...
Business is a contact sport. Entrepreneurs, executives, and consumers accept that in free markets there are always winners and losers.

Ozzie Paez
Jun 18, 20201 min read
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Tentative reopenings
Low in-store traffic is far too common to suggest a strong, early recovery.

Ozzie Paez
Jun 12, 20201 min read
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Surviving the COVID economy
I counted more than ten failed businesses during a recent walk. There were many others whose operations were visibly unprofitable...

Ozzie Paez
May 21, 20202 min read
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Reopening constraints and profitability
States are setting new requirements as conditions for businesses reopening. They are particularly strict and disruptive to social businesses

Ozzie Paez
May 8, 20201 min read
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Application notes: Starbucks
Starbucks’ (SB) success relies on a socially centered customer value proposition...

Ozzie Paez
May 1, 20201 min read
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Applying OPR's recovery framework
This post discusses the OPR Framework’s application to social businesses, particularly restaurants...

Ozzie Paez
Apr 28, 20201 min read
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Business model uncertainties
Business models define their business’ rationale and operational logic. They encompass the processes and functions that transform inputs int

Ozzie Paez
Apr 16, 20201 min read
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Clarifying uncertainties
This post offers insights for identifying and contextually clarifying post-lockdown economic, strategic, and operational uncertainties.

Ozzie Paez
Apr 14, 20201 min read
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Our duty
Business leaders and investors know how to quantify and price risks; uncertainties are another matter. Unlike risks, which drive decisions a

Ozzie Paez
Apr 7, 20201 min read
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Shortcomings in our response to Corona
Does it make sense to deal with this bug through policies that will drive the world-economy to an also deadly economic recession?...

Ozzie Paez
Mar 6, 20201 min read
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The business of life must go on
Coronavirus has captured our attention. The best antidote to fear is good information...

Ozzie Paez
Feb 27, 20201 min read
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The human toll of unemployment
We are now hearing from officials and the media that, if/when Corona spreads in the US, cities may have to essentially shut down...

Ozzie Paez
Feb 13, 20201 min read
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What are business disruptions?
The term ‘disruption’ has become a bucket word holding many imprecise concepts and definitions. That’s unfortunate because the fate of...

Ozzie Paez
Dec 4, 20193 min read
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