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"The most dangerous decision-making fallacy is that informed decision-makers will naturally make better, more objective decisions. Making consistently timely, effective, informed decisions takes hard work. Trust me – it’s worth it. Effective decision-making is the essential common ingredient behind every successful step, initiative, and strategy that people, organizations, and national governments undertake."
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Decisions and mental shortcuts
THIS POST was first published in April 2012. It's been updated to include new lessons and research in the science and craft of...

Ozzie Paez
Sep 30, 20203 min read
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Blinded by coincidence (i.e. sometimes s#!t happens)
THIS POST was first published in June 2012. It's been updated to include new lessons and research in the science and craft of...

Ozzie Paez
Sep 27, 20203 min read
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Seeing ≠Believing: the vision-perception disconnect
THIS POST was first published in July 2012. It's been updated to include new lessons learned from growing deployments of smart...

Ozzie Paez
Sep 25, 20203 min read
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Lockdowns are killing supply chains
It’s been frustrating helping business and political leaders understand the unplanned consequences of economic lockdowns.

Ozzie Paez
Aug 17, 20201 min read
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The future of medicines
COVID-19 is helping illuminate how our genetic makeup affects our response to viruses, medicines, and therapies.

Ozzie Paez
Aug 1, 20201 min read
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Prepare for 2021
Sometimes conditions beyond their control leave business leaders with few good choices...

Ozzie Paez
Jul 21, 20201 min read
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Restarting the economy: a long process
There are clear disconnects between politics, business, and the realities of reopening the economy.

Ozzie Paez
Jul 1, 20201 min read
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Safe and out of business is no business
...regaining and delivering sustainable profitability is your top concern. Safely, yes, but safe and out of business is no business at all.

Ozzie Paez
Jun 29, 20201 min read
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Benchmarks and uncertainty
he COVID-19 crisis has been exasperating for many of us in part because of contradictory explanations from experts and news sources...

Ozzie Paez
Jun 26, 20201 min read
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All in it together? Sort of...
Business is a contact sport. Entrepreneurs, executives, and consumers accept that in free markets there are always winners and losers.

Ozzie Paez
Jun 18, 20201 min read
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Tentative reopenings
Low in-store traffic is far too common to suggest a strong, early recovery.

Ozzie Paez
Jun 12, 20201 min read
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Surviving the COVID economy
I counted more than ten failed businesses during a recent walk. There were many others whose operations were visibly unprofitable...

Ozzie Paez
May 21, 20202 min read
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Reopening constraints and profitability
States are setting new requirements as conditions for businesses reopening. They are particularly strict and disruptive to social businesses

Ozzie Paez
May 8, 20201 min read
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Application notes: Starbucks
Starbucks’ (SB) success relies on a socially centered customer value proposition...

Ozzie Paez
May 1, 20201 min read
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Applying OPR's recovery framework
This post discusses the OPR Framework’s application to social businesses, particularly restaurants...

Ozzie Paez
Apr 28, 20201 min read
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Business model uncertainties
Business models define their business’ rationale and operational logic. They encompass the processes and functions that transform inputs int

Ozzie Paez
Apr 16, 20201 min read
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Clarifying uncertainties
This post offers insights for identifying and contextually clarifying post-lockdown economic, strategic, and operational uncertainties.

Ozzie Paez
Apr 14, 20201 min read
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Our duty
Business leaders and investors know how to quantify and price risks; uncertainties are another matter. Unlike risks, which drive decisions a

Ozzie Paez
Apr 7, 20201 min read
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Alternative containment strategies
ALTERNATIVE STRATEGIES for containing Coronavirus have emerged...

Ozzie Paez
Mar 19, 20201 min read
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Assessing COVID-19 risks
To understand my odds and make good decisions, I needed representative data and context...

Ozzie Paez
Mar 17, 20201 min read
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